Payment Setup
Connect Stripe to accept payments from clients.
Why Stripe?
PT Suite uses Stripe for payment processing:
- Secure - Industry-leading security
- Direct deposits - Money goes straight to your bank
- No platform fees - Only standard Stripe fees
- Global - Works in 40+ countries
Connecting Stripe
- Click Settings in the sidebar, then click Payments
- Click Connect Stripe Account
- You’ll be redirected to Stripe
- Log in or create a Stripe account
- Complete Stripe’s verification
- You’ll be redirected back to PT Suite
Verification Requirements
Stripe requires:
- Government ID
- Bank account details
- Business information
- Address verification
This typically takes 5-10 minutes.
You can start setting up your site before connecting Stripe. Payments just won’t work until connected.
Stripe Fees
Standard Stripe processing fees apply:
- UK cards: 1.5% + 20p
- EU cards: 2.5% + 20p
- International cards: 3.25% + 20p
PT Suite charges no additional platform fees.
Payment Status
After connecting, check your status:
| Status | Meaning |
|---|---|
| Connected | Stripe linked, verification may be pending |
| Verified | Ready to accept payments |
| Action Required | Stripe needs more information |
Managing Payments
Viewing Transactions
All transactions are managed in your Stripe Dashboard:
- View payments
- Issue refunds
- Handle disputes
- Download reports
Access at dashboard.stripe.com
Refunds
To refund a payment:
- Go to your Stripe Dashboard
- Find the payment
- Click Refund
- Enter amount and reason
- Confirm
Refunds typically take 5-10 business days to reach clients.
Troubleshooting
”Verification Required”
Stripe needs additional information. Click the link in your Payments settings to complete verification.
”Payouts Disabled”
Check your Stripe Dashboard for any issues with your bank account details.
Payments Not Working
- Confirm Stripe shows as “Connected” in Settings
- Check for errors in Stripe Dashboard
- Contact support if issues persist
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