Understanding Your Stats

Your dashboard shows key performance indicators (KPIs) that help you track your business health.

Available Metrics

Bookings

Clients

Revenue (if payments enabled)

What the Numbers Mean

Active vs Total Clients

• Total Clients: Everyone who has ever booked with you
• Active Clients: Those who booked in the last 30 days

A healthy ratio suggests good client retention. If active clients are much lower than total, consider reaching out to past clients.

Completion Rate

This percentage shows sessions actually completed vs scheduled:

Low completion rates might indicate:

• Cancellation policy may need adjusting
• Session times might not suit clients
• Follow-up reminders might help

Pending Reviews

This shows how many PAR-Q health forms need your review. Clear these before training new clients to ensure safety.

Using Stats to Grow

Weekly Review

Check these each week:

1. Compare this week’s bookings to last week
2. Note any patterns in cancellations
3. Identify your busiest days/times

Monthly Review

At month end, look at:

1. Total sessions delivered
2. New client growth
3. Revenue trends
4. Client retention (active vs churned)

Tips for Better Tracking

• Mark sessions correctly - Use Complete, Cancelled, or No-Show status for accurate stats
• Keep client records current - Accurate data means accurate insights
• Review regularly - Stats are only useful if you act on them