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SettingsCustom Domain

Custom Domain

Use your own domain name instead of the default PT Suite subdomain.

Default vs Custom Domain

TypeExample
Defaultyourname.pt-suite.com
Customwww.yourname.com 

Requirements

Before starting, you’ll need:

  • A domain name you own (purchase from Namecheap, GoDaddy, Google Domains, etc.)
  • Access to your domain’s DNS settings
  • Super Admin access in PT Suite

Setup Process

Add Your Domain

  1. Click Settings in the sidebar, then click Custom Domain
  2. Enter your domain (e.g., www.yourname.com)
  3. Click Add Domain

Configure DNS

You’ll see DNS records to add. Go to your domain registrar and add:

CNAME Record:

Type: CNAME
Name: www
Target: cname.pt-suite.com

A Record (for root domain):

Type: A
Name: @
Value: [IP address shown in settings]

Verify Domain

  1. Return to PT Suite
  2. Click Verify Domain
  3. Wait for DNS propagation (can take up to 48 hours)

SSL Certificate

Once verified, SSL is automatically provisioned. Your site will be accessible via HTTPS.

DNS Propagation

DNS changes can take time to propagate:

  • Often: 15-30 minutes
  • Sometimes: 2-4 hours
  • Maximum: 48 hours

Use dnschecker.org  to check if your DNS changes have propagated globally.

Common Issues

”Domain Not Verified”

  • DNS records may not have propagated yet - wait and retry
  • Check DNS records are exactly as specified
  • Ensure no typos in domain name

”SSL Error”

  • Wait for DNS to fully propagate
  • SSL provisioning can take up to 24 hours after verification
  • Contact support if issues persist after 24 hours

”Domain Already In Use”

The domain is connected to another site. You’ll need to remove it there first.

Using Root Domain

To use yourname.com (without www):

  1. Set up A record pointing to the provided IP
  2. Set up CNAME for www as a redirect
  3. Both will work, with www redirecting to root (or vice versa)

Removing Custom Domain

To go back to your PT Suite subdomain:

  1. Go to Custom Domain settings
  2. Click Remove Domain
  3. Confirm

Your site will immediately be available at your original subdomain.

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